What is the best way to serve a patron's information need at a distance? Academic and public libraries may utilize virtual chat or email to answer reference questions, but do those reference models always serve as the best communication method? An additional means of providing virtual reference is via video conferencing platforms.
As part of the learning process, all participants will join in discussions and complete short assignments in order to receive CE credits. Additionally, you will be provided an opportunity to research the literature specific to your own professional. All students will also complete a series of short answer questions and a small final project.
Users expect the impossible. Xtreme Bibliographic Searching for reference and interlibrary loan will show you sources and techniques to make the impossible possible. Bad citations, international publications, unpublished works, extremely old and extremely new materials may not be lost causes for a skilled searcher with a few tricks and tools. This four-week class, taught by Christian Baich from IUPUI and Collette Mak from Notre Dame will take you from Mansel Pre 56 to Digital Repositories, DOAJ to Trove to HathiTrust. Don’t know those terms? This course is for you!
Need help managing projects in your library? Want to become a manager or are early in your management career? Don't have a lot of patrons taking advantage of your library offerings? If you answered yes, this three-part eCourse strategy series is for you! First in the series is Project Management in Libraries; Review the skills and experiences needed to be an exemplary project manager. Second up, Who Manages, Who Leads?; A dive into practical working knowledge for a prospective, new or current manager.