Reference & User Services Assn.

Self-PacedeCourseAttendance Cert.
BizRef 101 is designed for anyone who is looking to gain knowledge and skills around company, industry, consumer, entrepreneurship and other business-related research topics.
Self-PacedeCourseAttendance Cert.
Interlibrary loan is the process of requesting materials from or supplying materials to other libraries. Library shelving and physical collections continue to vanish, and electronic resource collections continue to grow, Interlibrary Loan services must expand to meet the needs of modern library patrons. Library staff must learn to exist in this reality, while managing whatever changes to service models that this reality presents.
Self-PacedeCourseAttendance Cert.
Interlibrary loan is the process of requesting materials from or supplying materials to other libraries. Library shelving and physical collections continue to vanish, and electronic resource collections continue to grow, Interlibrary Loan services must expand to meet the needs of modern library patrons. Library staff must learn to exist in this reality, while managing whatever changes to service models that this reality presents.
Self-PacedeCourseAttendance Cert.
Students will learn to use the Instructional Design Process and apply it effectively to library instruction which includes: indentifying instructional problems, learner analysis, task analysis, defining instructional objectives, sequencing content, identifying instructional strategies, message design, instructional delivery, and evaluation instruments. This course will utilize the Morrison, Ross, and KEMP Instructional Design Model.
Self-PacedeCourseAttendance Cert.
Librarians provide many services to their patrons that are instructional in nature, including: helping patrons at the reference desk, teaching information literacy classes, or developing educational programs. By understanding the essentials of learning design, librarians can better prepare the ways they communicate and plan the instructional experiences for patrons.
Self-PacedeCourseAttendance Cert.
Far too often today, people say our profession is dying. This course teaches participants that marketing and promotions can help us better serve our patrons in the 21st century, and improve awareness and regard for our profession. Marketing in the 21st century library is a four week course designed for MLS candidates, graduates, librarians and paraprofessionals who are charged with creating marketing and promotions plans. It will highlight the overall importance of using marketing and promotions to increase awareness and plan for the future.
Self-PacedeCourseAttendance Cert.
In this class, participants will review the skills and experiences needed to be an exemplary project managers in a library organization. Interactive and dynamic activities such as discussions, reading assignments, and class exercises will accompany each week’s lectures. The four-part topical tour of project management will cumulate with a final project. The course is self-paced.

Learn how to become more comfortable providing readers' advisory (RA) services. Through practice sessions, learn how to use RA tools, craft annotations, read in genres, articulate appeal, and experiment with methods to offer RA services. Readers' Advisory 101 is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their skills. The topics covered are introductory in nature. Class segments are geared to cover issues of interest to staff in all types of libraries.

Self-PacedeCourseAttendance Cert.
Reference Interview is a comprehensive course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.
Self-PacedeCourseAttendance Cert.
Reference Interview is a comprehensive six-week course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.