Rapidly Implementing a Contactless Service

Tuesday, 10/27/2020
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

Learn the latest techniques for planning and implementing a contactless hold, pickup service to keep you and your library safe. The Loyola University Chicago staff developed a successful model over this summer with very limited time. The presenters will share examples of the related services that other libraries have implemented and what methods worked for their library space. Even when contactless pickup may no longer be necessary, these are techniques that libraries can apply to create similar services and adapt to new realities.

Core: Leadership, Infrastructure, and Futures will present the webinar “Rapidly Implementing a Contactless Service,” on Tuesday, October 27, from 1:00 – 2:00 pm, Central Time. 

Learning Outcomes

In this 60-minute webinar, you will learn:

  • New systems and processes to consider in designing and implementing a contactless service model.
  • How to quickly assess and respond to potential problems while implementing a contactless service model
  • How to Integrate relevant techniques in designing services at their own institutions.

Who Should Attend

Library staff who are or may be involved in responding to the safety needs of an institution, particularly within academic environments.


Chris Martin
Chris Martin has been Head of Access Services at Loyola University Chicago Libraries since 2016, and was formerly Head, Access Services at North Dakota State University Libraries. He received his MLIS from the University of Alabama. He became a member of LITA in 2018, and served on the Planning Committee for the 2020 Core Virtual Forum.

Margaret Heller
Margaret Heller has been Digital Services Librarian at Loyola University Chicago since 2013, and prior to that was at Dominican University. She received her MLIS from the University of Illinois at Urbana-Champaign. She is the author of Community Technology Projects: Making Them Work, published by ALA Editions in 2019, and numerous blog posts and other web publications, focusing on scholarly communications, privacy, and information technology policy. Active in ALA, she most recently served on the LITA Board of Directors.







Participant ($USD)
Core Member (individual) 43
Non-member (individual)       59
Groups (Includes a link to share with your group for safe social distancing viewing)     129

Can’t attend the live event? No problem! Register and you will receive a link to the recorded session for later viewing at your convenience.

All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

How to Register

Complete the individual webinar online registration form. Sessions are listed by date and you must log in.


Contact us to register:

Call 1-800-545-2433 and press 1 to reach our customer service representatives or

Register by mail for the session you would like to attend. (If you receive an error message after clicking the "register by mail" link, right-click the link and save the form to your computer.)

Core Code of Conduct

Please review the Statement of Conduct before registering.

Tech Requirements

Computer with Internet access (high-speed connection is best) and media player software. Headphones recommended.

Core webinars are presented through GoToWebinar. Check to see if your system supports GoToWebinar.

Test your connection or audio.




For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 1 or email registration@ala.org.

For all other questions or comments related to the webinars, please contact freuland@ala.org.