As with any public service, libraries receive complaints and expressions of concern. One of the librarian's responsibilities is to handle these complaints in a respectful and fair manner. The complaints that librarians often worry about most are those dealing with library resources or free access policies. The key to successfully handling these complaints is to be sure the library staff and the governing authorities are all knowledgeable about the complaint procedures and their implementation.
- Dealing with Concerns about Library Resources
- Checklist and Ideas for Library Staff Working with Community Leaders
- Kids and Libraries: What You Should Know
- The Censor: Motives and Tactics
- Workbook for Selection Policy Writing
- Guidelines and Consideration for Developing a Public Library Internet Use Policy
- Developing a Confidentiality Policy