Reference Service Press Award

About the Reference Service Press Award
This award is given to recognize the most outstanding article published in RUSQ (previously RQ) during the preceding two-volume year.

Administered by:

Reference and User Services Association logo

2012 Winner(s)

Are We Getting Warmer?: Query Clarification in Live Chat Virtual Reference

authored by Marie L. Radford, Lynn Silipigni Connaway, Patrick A. Confer, Susanna Sabolcsi-Boros and Hannah Kwon. RUSQ 50:3 Spring 2010

“Are We Getting Warmer?” involves qualitative analysis of service provision standards—an important area of librarian/user interaction that is at the core of reference work today.


Promoting Consumer Health Literacy: Creation of a Health Information Librarian Fellowship

authored by Nancy D. Zionts, Jan Apter, Julianna Kuchta and Pamela K. Greenhouse. RUSQ 49:4 Summer 2009

“Promoting Consumer Health Literacy” reports on a project in Pittsburgh, Pa., that increased the capacity of public librarians to help their users locate and use publicly available health care information.