Reference Service Press Award
Are We Getting Warmer?: Query Clarification in Live Chat Virtual Reference
“Are We Getting Warmer?” involves qualitative analysis of service provision standards—an important area of librarian/user interaction that is at the core of reference work today.
Promoting Consumer Health Literacy: Creation of a Health Information Librarian Fellowship
“Promoting Consumer Health Literacy” reports on a project in Pittsburgh, Pa., that increased the capacity of public librarians to help their users locate and use publicly available health care information.