Reference Service Press Award

About the Reference Service Press Award
This award is given to recognize the most outstanding article published in Reference and User Services Quarterly (RUSQ) (previously RQ) during the preceding two-volume year.

Administered by:

Reference and User Services Association logo

2012 Winner(s)

Are We Getting Warmer?: Query Clarification in Live Chat Virtual Reference

authored by Marie L. Radford, Lynn Silipigni Connaway, Patrick A. Confer, Susanna Sabolcsi-Boros and Hannah Kwon. RUSQ 50:3 Spring 2010

“Are We Getting Warmer?” involves qualitative analysis of service provision standards—an important area of librarian/user interaction that is at the core of reference work today.

Promoting Consumer Health Literacy: Creation of a Health Information Librarian Fellowship

authored by Nancy D. Zionts, Jan Apter, Julianna Kuchta and Pamela K. Greenhouse. RUSQ 49:4 Summer 2009

“Promoting Consumer Health Literacy” reports on a project in Pittsburgh, Pa., that increased the capacity of public librarians to help their users locate and use publicly available health care information.