Managing Children's Services: Communication in the Youth Services Department

Learn why everyday communication is key in a successful department, and how you can be a more effective communicator.

Learning Outcomes

Participants will learn to:
-use effective communication skills essential to successful leadership and management.
-facilitate and maintain positive professional relationships.
-recognize different types and styles of communication, and how to apply the most appropriate method depending on the situation.
-develop various kinds of staff meetings with productive outcomes.
-handle conflict in the workplace effectively.

Who Should Attend

children's librarians in public libraries with little management experience, new to a role with managerial responsibilities, or aspiring to a promotion; middle management, librarians who supervise children's librarians, though they themselves are not children's/youth services specialists; and upper management, librarians who supervise children's services managers/supervisor

Instructors

Kendra Jones is a Children's Librarian in Tacoma, WA. She is currently a member of the ALSC Managing Children's Services Committee, the ALSC Advocacy & Legislation Committee, and the Diversity within ALSC Task Force. 
Claudia Wayland is a Youth Services Manager in Allen, TX. She is currently a member of the ALSC Managing Children's Services Committee, and was a participant in the 2015 Texas Library Association TALL Texans Leadership Development Institute.

Registration

Cost

ALSC is offering this webinar free of charge.

How to Register

View Managing Children's Services: Communication in the Youth Services Department.

Tech Requirements

computer, internet access

Contact

Kristen Figliulo
ALSC Program Officer for Continuing Education
(800) 545-2433 ext. 4026