Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that we do for our customers. Are we meeting our customers' needs? Are there services that we could provide but currently do not? What are our customers’ priorities? Are we responsive to their questions and issues? Are we working as effectively as we can? This webinar explores the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do.
Originally presented on Wednesday, November 20, 2013.
Participants will learn about a variety of assessment techniques that they can apply in their own libraries.
Who Should Attend
Catalogers, cataloging managers, and administrators who are interested in developing an assessment plan for cataloging.
Rebecca L. Mugridge is Associate Director for Technical Services and Library Systems at the University at Albany, SUNY. She has held prior positions at the Pennsylvania State University, Yale University, Robert Morris University, and the University of Pittsburgh. Ms. Mugridge has a BA in history from Penn State, an MLS from the University of Pittsburgh, and an MBA from Robert Morris University. Her current research interests include technical services assessment and demonstrating the impact of technical services activities on the college, university, and community of scholars.
How to Register
Access recording here:
Other resources (.pdf)
Computer with Internet access (high-speed connection is best) and media player software. Headphones recommended.
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