The Integrated Library System, ILS, is the nervous system of libraries, and yet, we often don’t optimize it to meet our needs. This discussion will examine the business processes that the ILS supports, and the work-arounds developed when it doesn’t support the business needs.
- What are the biggest challenges and customer service issues centered on the ILS?
- What business processes are supported by the ILS?
- What are ways that we can get the most out of our systems?
- How do we work with vendors to do a system configuration audit to ensure that our settings meet best practices?
Who Should Attend
This discussion will be particularly helpful to technical services/collection management and IT staff.
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