Change Management in Libraries and Technical Services

a 2019 ALCTS Preconference

Friday, June 21, 2019, 8:00 a.m. to 4:00 p.m. | Event code: ALC2 | Register 2019 ALA Annual

Whether you’re an administrator, middle manager, leader of change, or involved in change at the ground level, this preconference offers something for you! We will explore change management as a foundational concept for individuals, organizations, and institutions, as well as the particulars of instituting change within libraries and their technical services departments.

In this session, our diverse panel of presenters will answer questions such as: What are the most common drivers of change that libraries face? At what level(s) does change occur, and do differences among change-types exist? Furthermore, how can employees remain grounded in difficult times, and how can leaders minimize pushback but achieve their goals? Lastly, how can a deep understanding of organizational purpose and communication help librarians control their own destinies by aligning missions with funder expectations?

After learning about the foundations of change management, subsequent presentations will discuss examples and case studies specific to libraries and technical services. Some of these examples relate to approaching ILS migrations like a “Get Out The Vote” campaign, shared leadership, and change management concepts applicable to reorganizing technical services and reallocating collections budgets.

This preconference will also include a hands-on session to help librarians drive change through turning outward to avoid falling into a reactive mindset.

Co-sponsors:  LLAMA, the Library Leadership & Management Association, ALCTS CMS Continuing Education Committee, and RUSA Professional Development Committee.


By the end of this preconference, participants will

  • be able to articulate what change management encompasses
  • identify ways to lead change, regardless of position or rank
  • learn to manage their own responses to change, as well as strategies to engage others in change initiatives

Target Audience

Technical services librarians, staff, and administrators wanting to learn more about how to manage change.

Preconference Schedule

Opening Remarks

   8:00 am - 8:15 am


   8:15 am - 9:15 am

Managing Change: How to Keep Your Sanity in an Ever-Changing World

   9:15 am - 10:00 am

Catherine Soehner



Catherine Soehner, Associate Dean for Research and User Services, University of Utah


Turning Outward to Develop a Vision for Change

   10:15 am - 11:00 am

Erin Leach


Erin Leach, Special Collections Cataloging Librarian, University of Georgia Libraries




Rachel Fleming


Rachel Fleming, Collections Initiatives Librarian, University of Tennessee-Chattanooga



Communicating Your WHY: Make Your Language Fit Their Agenda

   11:00 am - 11:45 am

Jenny Bossaller


Jenny Bossaller, Library and Information Science Program Chair, University of Missouri



AJ Million


A.J. Million, Postdoctoral Research Fellow, University of Michigan



Managing Change (and an ILS migration) like a Get Out The Vote (GOTV) Campaign

   1:00 pm - 1:45 pm

Caroline Muglia


Caroline Muglia, Co-Associate Dean for Collections, Head, Resource Sharing & Collection Assessment, University of Southern California Libraries




Practice Makes Perfect: Applying Theoretical Approaches and Concepts in Practical Situations  

   1:45 pm - 2:30 pm

Denise Pan



Denise Pan, Associate Dean, Collections and Content, University of Washington


Guided group discussion & report out

   2:45 pm - 3:30 pm

Final Thoughts

   3:30 pm - 4:00 pm

Janetta Waterhouse



Janetta Waterhouse, Director of Technical Services and Library Systems, University at Albany





Register through the ALA Annual Conference web site. Add this preconference to your conference registration or register for this preconference alone. 

The price of this full-day preconference is:

  • $219 for ALCTS members 
  • $269 for ALA members
  • $319 for nonmembers