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The Reference Interview: Connecting In-Person and in Cyberspace
A Selective Bibliography from the 2002 President's Program
The following selective bibliography was compiled by Judith Smith, Distance Education Librarian at Johns Hopkins University.
Books | Articles | Instructional Material
Books
Goetsch, L., Sowers, L., & Todd, C. (1999). Electronic reference service : a SPEC kit. Washington, D.C. : Association of Research Libraries.
Hales-Mabry, C. (2001). Doing the work of reference : practical tips for excelling as a reference librarian. Binghamton, NY : Haworth Information Press.
Hernon, P., & Whitman, J.R. (2001). Delivering satisfaction and service quality :
a customer-based approach for libraries. Chicago : American Library Association.
Jennerich, E.Z., & Jennerich, E.J. (1997). The reference interview as a creative art.
Englewood, Colorado: Libraries Unlimited.
Katz, W. (2000). New technologies and reference services. New York : Haworth Information Press.
Lankes, D.R., Collins, J.W., & Kasowitz, A.S. (2000). Digital reference service in the new millennium : planning, management, and evaluation. New York : Neal-Schuman.
Ross, C. & Nilsen, Kirsti. (2002). Conducting the reference interview : a how-to-do-it manual for librarians. New York: Neal-Schuman.
Su, Di. (2001). Evolution in reference and information services : the impact of the Internet. Binghamton, NY: Haworth Information Press.
Thomsen, E. (1999). Rethinking reference : the reference librarian's practical guide for surviving constant change. New York : Neal-Schuman.
Articles
Allcock, J.C. (2000). Helping public library patrons find medical information--the reference interview. Public Library Quarterly, 18(3/4), 21-7
Bates, M.E. (1998). Finding the question behind the question. Information Outlook, 2 (7), 19-21.
Burton, M.K. (1998). Reference interview: strategies for children. North Carolina Libraries, 56(3), 110-13.
Curry, E.L. (2001). Technological advances in reference: a paradigm shift?.Library Trends, 50(2), 165-305.
De Souza, Y. (1996). Reference work with international students: making the most use of the neutral question. Reference Services Review, 24(4), 41-8.
Dewdney, P. (1997). Asking "why" questions in the reference interview: a theoretical justification. The Library Quarterly, 67, 50-71.
Dewdney, P., & Gillian, M.B. (1996). Oranges and peaches: understanding communication accidents in the reference interview. RQ, 520-3+
Durrance, J.C. (1995). Factors that influence reference success: what makes questioners willing to return? The Reference Librarian, 49-50, 243-65.
Eidson, Marshall. (2000). Using "emotional intelligence" in the reference interview. Colorado Libraries, 26(2), 8-10.
Grover, R., & Carabell, J. (1995). Toward better information service: diagnosing information needs. Special Libraries, 86, 1-10.
Hoskisson, T. (1997). Making the right assumptions: know your user and improve the reference interview. The Reference Librarian, 59, 67-75.
Isaacson, D. (1997). Pleasures and pitfalls that can make or break a reference encounter. The Reference Librarian, 59 ('97) p. 59-65
Lederer, N. (2001). E-mail reference: who, when, where, and what is asked. The Reference Librarian, 74, 55-73.
Morgan, E.L. (1999). What's more important: the questions or the answers? Computers in Libraries, 19(5), 38-9+.
Nicholas, D. (1997). The information needs interview: a long way from library-use statistics. Education for Information, 15(4), 343-9.
Peterson, L.C. (1997). Effective question negotiation in the reference interview. Current Studies in Librarianship, 21, 22-34.
Powell, C.A., & Bradigan, P.S. (2001). E-mail reference services: characteristics and effects on overall reference services at an academic health sciences library at Ohio State University. Reference & User Services Quarterly, 41(2),170-8.
Radford, M.L. (1996). Communication theory applied to the reference encounter: an analysis of critical incidents. The Library Quarterly, 66, 123-37.
Ross, M. E., and Lawrence, J.R.M. (1999) Lawrence, John R. M. Internet reference: boon or bane? American Libraries, 30(5), 74+.
Ross, C.S., & Nilsen, K.S. (2000). Has the Internet changed anything in reference? The library visit study, phase 2. Study of 161 patron reports of reference encounters in public or academic libraries between 1998 and 2000.
Reference & User Services Quarterly, 40(2), 147-55.
Ross, C.S., & Dewdney, P. (1998). Negative closure: strategies and counter-strategies in the reference transaction. Reference & User Services Quarterly, 38(2), 151-63.
Sloan, B. (2002). The Reference Interview in the Digital Library: A Bibliography (Draft). Retrieved June 3, 2002, from
http://alexia.lis.uiuc.edu/~b-sloan/interview.htm
Straw, J.E. (2000). A virtual understanding: the reference interview and question negotiation in the digital age.
Reference & User Services Quarterly, 39(4), 376-9.
Instructional Material
National Network of Libraries of Medicine, Pacific Northwest Region. (2000). Reference Interview Resources. Retreived June 3, 2002, from http://nnlm.gov/healthinfoquest/help/interviews.html
Ohio Library Council. (2000). Ohio Reference Excellence Web-Based Training: Interview. Retreived June 1, 2002, from http://www.olc.org/ore/2intro.htm
RASD Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services. (1996). Guidelines for Behavioral Performance of Reference and Information Services Professionals.
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