Possible Committees for a frontline reference section
Ethical and Legal Issue in Reference Service
Access to Services
Outreach - Reader's Advisory
Literary Information Literacy
Continuing Education
Technology
Management
Performance and Evaluation of Services
User Profiling
Awards
Professional Development
Research and Statistics
Publications
Marketing/PR
Digital or Virtual Reference
Cooperative Reference/Digital Cooperation
Designing User Interfaces
Customer Service
International Outreach - IFLA
Multicultural Services
Evolving Models of Reference Service
Measurement and Assessment
Training
Services to Diverse Populations
Services to Special Populations
More discussion groups and fewer committees
User interfaces - Websites and marketing
Copyright and Licensing
Staffing - Professional and Paraprofessional
Focus on the User
Distance Education
Reference Collection Development
What are the major issues facing frontline reference in the next 2-4 years?
Dual assignments and rotating chairs
Technology will change the definition of "frontline"
and user contact
Shift to greater use of paraprofessionals in reference
service
Consider merging MOUSS and MARS
ILL will be a new section
Reorganization of physical facilities and arrangement
of materials
More process information
Other libraries will deliver information
Electronic resources will serve people wherever
More service to remote users
Growth of the instructional component of reference
Training of paraprofessionals will become more of an
issue
Publishing trends will change
Customer service to the forefront
More shared reference services
Digital reference
Generations A-Z and not just Gen X
Confidentiality
Services to multicultural and special groups
Emphasis on evaluation of reference
Keeping up on current research
Marketing
Ethical issues
Overall management of user services
Legal issues; the Patriot Act, etc.
Distinction between MARS and frontline reference is
very artificial
Issues of size
Education and training; staff and patron
Closest contact with the public---can affect change
Links to other areas of the library
Evaluation is critical---how we do it is important
Possible Names for the Section
GRASS = General Reference and Services Section
FLRS = Front Line Reference Section
RAPS = Reference ands Patron Services
SAILS = Services and Information Literacy Section
FLIPS = Front Line Information and Public Services
VENUS = Virtual Evaluative Neoclassical User Services
MOUSS = Mastering of User Services
