Hot Topics in Frontline Reference
2009 Annual Topic for Discussion:
REFERENCE MEETS REALITY: (Support) Staff Training in Times of Change
Some libraries have long histories of employing support staff at reference desks. With shrinking budgets, this trend may be increasing. Regardless of whether you staff the desk with professionals or support staff, you may be experiencing a reorganization or (re)training of staff in your library. How do you provide training and evaluation in order to maintain good service at your reference desk? The discussion will be kicked off by: Judith S. Pinnolis (Brandeis University), Evan Simpson (Tufts University), Danielle Theiss-White (Kansas State University), and Lynn M. Thitchener (Cornell University). All are welcome to attend and participate in this lively conversation!
Please join us in Chicago!
Purpose
This discussion group has been charged with providing a forum for the informal exchange of information and the discussion of current issues in frontline reference in all types of libraries. Reference librarians and any other adult services librarians are welcome to participate.
Current Roster
Meeting Minutes
2009 Midwinter Meeting Discussion Notes
Topic: “Beyond Meebo: New Alternatives in Instant and Text Messaging Reference Services.”
2008 Annual Highlights Topic: "Disney provides great service, do we?"
2008 Midwinter Meeting Discussion Notes Topic: "Combining Service Desks: Toward a Single Service Point for Library"
2008 Midwinter Meeting Highlights
2005 Annual Meeting Highlights Topic: "Use of Weblogs in Reference Departements"
2005 Midwinter Meeting Highlights Topic: "Print Reference Dead or Alive?"