HomeE-Competencies Tier II

1. Ability to use Tier I knowledge to install and troubleshoot software
2. Basic skills with word processing and spreadsheet software
3. DOS commands, to support a number of older (CD and floppy) electronic products

1. Ability to use Tier I knowledge to install and troubleshoot software

Includes ability to recognize file formats common in software installation (find a setup or install executable file; find and open a readme file). Competency with utilities such as FTP and file decompression/compression utilities (ability to unzip files)

Resources to help develop these competencies:
About Installing CDs
What is File Compression?
Compression Using Winzip
What is FTP?

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2. Basic skills with word processing and spreadsheet software

Ability to format, print, and download documents in these formats.

Resources:
Google Directory > Computers > Software > Spreadsheets
Google Directory > Computers > Software > Word Processors
Microsoft Excel Tutorial
Microsoft Word Tutorial

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3. DOS commands, to support a number of older (CD and floppy) electronic products

Resources:
Census Bureau TechTalk: Electronic Data Product Support
DOS the Easy Way
Getting Started with DOS

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