American LibrariesSearch American Libraries  |
||
Site NavigationLeft Sidebar Items |
||
Winners and Losers in the LMS Market
Library-technology consultant based in Middletown, Connecticut. Column for February 2004 In the fourth quarter of 2003, library management system (LMS) vendors reported 87 sales resulting in new customers and 31 same-vendor migrations from legacy systems. Yet only 22 (roughly 25%) of new customer sales were libraries that converted from in-house noncommercial systems or were newly automated; the other 75% were just switching vendors. These figures confirm that the LMS market is a “mature” one with little real growth. Let’s go behind the overall numbers and see what’s cooking. Looking closer at the 22 libraries that were first-time entrants into the LMS commercial market, we see that only 10 of them (45%) were located in the United States. And of those 10, TLC sold seven. In this quarter at least, TLC was the only vendor still newly automating U.S. libraries in any substantial way. Only seven LMS vendors have made a significant number of sales. (See a smpling of sales announcements below.) Of those seven, Ex Libris, Sirsi, and Dynix had a mixture of U.S. and non-U.S. sales. Endeavor, TLC, and GIS Information Systems sold predominantly or exclusively to U.S. libraries. VTLS sales, on the other hand, were predominantly to non-U.S. libraries. Innovative Interfaces had been just treading water this past quarter until the company announced a contract with the University of North Carolina at Chapel Hill in late December. TLC had the highest number of sales at 18; however, all but two were to relatively small libraries. In terms of the value of new contracts, Ex Libris, Endeavor, Sirsi, and Dynix led the pack, each acquiring between 10 and 14 new customers each. These relatively equal sales figures get more interesting when customers lost are factored in. Ex Libris and Endeavor acquired 12 and 10 new customers respectively, and neither lost a single client to another vendor. Notable sales for Ex Libris were Duke University and the 23-campus Virginia Community College System. Endeavor bagged UCLA and the University of British Columbia. TLC was the only other vendor among the top sellers that did not lose any customers. Sirsi’s big challenge in the past few years has been to combine sales to new customers with migrating its large installed base of DRA customers to Unicorn. In the new installation department, Sirsi did very well, obtaining 14 new customers, including Cincinnati Public and Kitsap. They also managed to migrate six customers from DRA to Unicorn. Yet during this same period, the company lost UCLA, Duke, UNC at Chapel Hill, and the University of British Columbia, as well as 10 small-to-medium-sized DRA customers, to other vendors. Dynix, which still has more customers than any other vendor, is also trying to keep its huge installed base of Dynix ILS Customers from switching to the competition. It signed on 12 new customers, including Pasadena and Glendale Public in California, and migrated 12 others to Horizon, including Philadelphia University and three school districts. The company lost eight Dynix ILS customers, including Kitsap, to other vendors. The Polaris system of GIS made a respectable showing this quarter with four new sales and eight migrations from Galaxy. The company lost only two Galaxy systems to competitors. VTLS did better in this past quarter than it has done in a long time, gaining nine new customers and losing only one VTLS Classic customer to another vendor. One thing the numbers fail to show is the increasing importance of new products and services outside of the catalog-centric core modules of the traditional LMS. To a much greater extent than the accompanying list of sales indicates, a very large percentage of sales involve such new services as OpenURL linking services, federated search services, enhanced content sales, portals, ILL and delivery services, and RFID systems. The focus of the market has evolved from catalog-centric systems to broad information management and retrieval systems and services. Contracts and agreements
Duke University in Durham, North Carolina, replacing Sirsi DRA and Innovative Innovacq. Virginia Community College System, comprising 23 community colleges in Virginia, replacing NOTIS. Leiden University in the Netherlands, replacing OCLC/PICA. Southern Baptist Theological Seminary and Louisville Presbyterian Theological Seminary, both in Louisville, Kentucky, replacing a shared Sirsi DRA system. California Academy of Sciences in San Francisco, California, replacing Sirsi DRA. North Jiaotong University in Beijing, China, replacing DataTrans. University of Dundee in Scotland, replacing Dynix. Royal National Institute of the Blind in London, replacing Info-flow. National Bank of Belgium, headquartered in Brussels, replacing Dobis/Libis.
Copyright Clearance Center in Danvers, Massachusetts. Northwestern University in Evanston, Illinois. Vanderbilt University in Nashville, Tennessee.
University of California at Los Angeles; University of British Columbia in Vancouver, Canada; and Christian Brothers University in Memphis, Tennessee; all replacing Sirsi DRA. Library of the Legislative Assembly of Ontario, replacing Geac Advance. California State University Channel Islands in Camarillo, California, replacing a consortium-based Innovative Interfaces Millennium. Cleveland (Tenn.) State Community College, replacing Gaylord Galaxy. Fox Valley Technical College in Appleton, Wisconsin, replacing Dynix PALS. Rose State College in Midwest City, Oklahoma, replacing VTLS Classic. Wenatchee Valley College in Wenatchee, Washington, replacing Sagebrush Spectrum. Christchurch Polytechnic Institute of Technology in Christchurch, New Zealand, replacing a locally developed LMS.
Public Library of Cincinnati and Hamilton County, replacing an in-house developed system. Kitsap Regional Library System, headquartered in Bremerton, Washington, replacing Dynix ILS. Hammersmith. West London College in London, replacing Fretwell-Downing OLIB in one library and newly automating another. Birmingham Heartlands and Solihull NHS Trust in Birmingham and West Midlands, replacing Dynix Horizon and two other vendors’ systems. Royal Air Force College at Cranfield University in the United Kingdom, replacing Tinlib. Royal Geographical Society in London, newly automated. Hull and North East Lincolnshire in Kingston upon Hull, England, replacing ALS Library Services. Leeds Teaching Hospitals NHS Trust in Leeds, England, replacing Softlink’s Alice. Royal Borough of Kensington and Chelsea in London, replacing Dynix. Teagasc, the Irish Agriculture and Food Development Authority, with eight research locations around Ireland, replacing Microsoft Access. The Picasso Foundation Museum in Málaga, Spain, replacing an in-house system. Obra Social de la Caja de Avila in Avila, Spain, replacing an in-house system. City of Québec Library, replacing Bibliomondo and some DRA MultiLIS. City of Saguenay Library in Québec, replacing Logiprêt and MultiLIS.
Regional Center for Services to Public Libraries of Montérégie, with 78 outlets in the Montérégie region of Québec. Spartanburg County (S.C.) Public Libraries. Collège de l’Outaouais in Gantineau, Québec. Oxford County Library in Ingersoll, Ontario. City of Deux-Montagnes Library in Québec. The College of Maisonneuve in Montreal.
Pasadena and Glendale Public Libraries in California, replacing Geac Advance. Australian Capital Territory Library and Information Service for its nine locations in and around ACT, Australia; Australian Government Solicitor Library for its 10 locations throughout Australia; and the SWAP Network, a joint library service for five cities in South Australia, replacing Geac Book Plus. Marlborough District Libraries in Blenheim, New Zealand, replacing a CataList Library System. Stormont, Dundas, and Glengarry County Library for its 19 branches, replacing Sirsi MultiLIS. Mount Prospect (Ill.) Public Library, replacing Geac. William P. Faust Public Library of Westland, Michigan, replacing Sirsi DRA. Wilmington (Ohio) Public Library of Clinton County, replacing Follett. Lincoln Public Library in Ontario, replacing Sirsi MultiLIS. Niagara-on-the-Lake Public Library in Ontario replacing Sirsi DRA MultiLIS. Barrington (Ill.) Community Unit School District replacing an in-house developed system
Kershaw County Library in Camden, South Carolina, Dynix’s first and longest customer. Philadelphia University. Charlotte-Mecklenburg Schools in Charlotte, North Carolina. Beaverton (Ore.) School District. Lamar Consolidated Independent School District in Rosenburg, Texas. Convent of the Sacred Heart in Greenwich, Connecticut. Kokomo (Ind.) High School South Campus. Adelaide City Council in Adelaide, South Australia. City of Onkaparinga Libraries in South Australia. Newcastle Region Library in Newcastle, New South Wales. Port Adelaide Enfield Library Service in Port Adelaide, South Australia. Sutherland Shire Libraries and Information Service in Sutherland, New South Wales.
Harry M. Caudill Memorial Library in Whitesburg, Kentucky; William B. Harlan Memorial Library in Tompkinsville, Kentucky; Columbia County Library in Magnolia, Arkansas; Knott County Public Library in Hindman, Kentucky; Sullivan (Mo.) Public; Ridgeway (Colo.) Public Library; and the Defense Institute of Security in Wright Patterson, Ohio, all newly automated. Nashville (Tenn.) Public Schools, replacing Follett, Guardian, Innovative Interfaces, and Sagebrush. New Haven (Conn.) Public Schools, replacing Book Systems, Follett, Innovative Interfaces, Sagebrush, and SIRS Mandarin. Rowan Public Library in Salisbury, North Carolina, replacing NCS. Brooks Memorial Library in Brattleboro, Vermont, replacing Sirsi DRA. Scotch Plains (N.J.) Public Library, replacing Dynix. Crestline (Ohio) Public, replacing Sagebrush Spectrum. Marvin Memorial Library in Shelby, Ohio, replacing Gaylord Galaxy. Neshoba County Public Library in Philadelphia, Mississippi, replacing Dynix. National Society of the Daughters of the American Revolution Library, replacing SydneyPlus. U.S. Department of Labor in Washington, D.C., replacing SIRSI Unicorn. Huron Real Estate Associates Library in Endicott, New York, replacing Dynix.
Stevens County Rural Library District in Loon Lake, Washington. San Benito County Free Library in Hollister, California. Grant County Public Library in Williamstown, Kentucky.
The ISSN International Center in Paris, for a customized version of Virtua to support the million-record ISSN serials database, replacing an in-house developed system. Vaughan Public Libraries in Ontario, Canada, for Virtua with FRBR, replacing Dynix Horizon. The Centers for Medicare and Medicaid Services in Baltimore, for FASTRAC. Duban State University in Drasnodar, Russia; and South Ural State University in Chelyabinsk, Russia, for Virtua, replacing an in-house developed system. The Indian School of Business in Hyderabad, for Virtua, replacing Libsys. Abu Dhabi University in the United Arab Emirates, for Virtua and FASTRAC; South Asia International Institute, part of the Sylvan International Universities, in Hyderabad, Andhra Pradesh, India, for Virtua; and the Radha Soami Satsang Beas, a multifaith spiritual center near Amritsar, Punjab, India, for Virtua, all newly automated.
Pierce County Library System, headquartered in Tacoma, Washington, replacing Dynix. Gila County (Ariz.) Library District and 10 affiliate libraries, replacing Sirsi DRA. South Eastern Kentucky Library Automation Consortium, comprised of three libraries, two newly automated and one migrating from Galaxy. Mason (Ohio) Public Library, replacing Sage Spectrum.
Brownsburg (Ind.) Public Library. Casa Grande (Ariz.) Public Library. Clovis (N.Mex.) Community College Library. Graves County (Ky.) Public Library. Hyconeechee Regional Library System headquartered in Hillsborough, North Carolina. Onslow County Public Library in Jacksonville, North Carolina. Orangeburg (S.C.) Public Library. Saline (Mich.) District Library.
University of North Carolina at Chapel Hill, replacing Sirsi DRA. University of Valencia in Spain, replacing Dobis Libis. Library Management Network, based in Decatur, Alabama, replacing Sirsi DRA.
Avon Products, headquartered in Suffren, New York, replacing REMO. Banc of America, headquartered in Charlotte, North Carolina, replacing Inmagic. Dinsmore and Shohl, a law firm with offices in eight cities, replacing SydneyPlus.
Embassy of Australia Library in Washington, D.C. Public Diplomacy Division of NATO in Brussels, Belgium.
The Michigan Auto-Graphic Consortium, comprising the Capital Library Cooperative, the Northland Library Cooperative, the Southwest Michigan Library Cooperative, and the Woodlands Library Cooperative, to automate 15 of the Consortia’s libraries, replacing four Follett, one EOS GLAS, two Surpass, and one WinSchool Library Pro. |
Right Sidebar
|
|
