Contents of November 2002 American Libraries

News Fronts

8  ALA

• ALA Rolls Out New Incentive-Based Pay Plan
• 2003 Arbuthnot Lecture Set
• Bush’s U.S./UNESCO Decision Lauded
• Read-Outs, Exhibits Mark 2002 Banned Books Week Celebration
• ALA/UNESCO Push European Flood Aid
• Satellite Teleconference to Focus on Privacy

16  Washington

• Book Festival Draws Crowds Despite Mud, Tight Security
• Supreme Court Hears Challenge to Copyright Extension Act
• Digital–Fair-Use Bills Introduced in House
• Houses Passes Webcast-Royalty Bill

18  USA and International

• Library Programs, Exhibits Memorialize September 11
• One Year Later: Examining the Patriot Act’s Impact
• UW/Milwaukee Library School Dean Resigns Amid Controversy
• Libraries to Benefit from CD Price-Fixing Settlement
• Texans Go “Mainstream” to Back Beleaguered Library
• Eddy Research Library Opens with Style in Boston
• Muslim Council Offers Free Materials to Public Libraries
• Global Reach

Special Report

35  Salary Hikes for Australian Librarians: Can It Happen Here?

      BY HELEN LAM

Features

44  Privacy and Confidentiality

      BY HELEN R. ADAMS
      Now more than ever, youngsters need to keep their library use under wraps.
      Plus: Privacy Activism, News, and Software Tools.

50  Value and Vision

      BY ELEANOR JO RODGER
      Public libraries must create public value through renewal and reinvention.

56  Through the Eyes of a Secret Shopper

      BY MARLU BURKAMP and DIANE E. VIRBICK
      Enhance service by borrowing a popular business technique.

58  Making a Case for the Tenure Banjo

      BY JIM KINNIE
      Specialized support for the university music department, in Facetiae.

Departments

7  ALA President’s Message

      “Send That Stereotype to the Smithsonian”
      BY MAURICE J. FREEDMAN

15  Grassroots Report

      “Joining the Band Means Playing Along”
      BY CHRISTINE WATKINS

36  Thus Said

38  Reader Forum

41  Editorial

      “Big Brother Is Target-Marketing You”
      BY LEONARD KNIFFEL

42  On My Mind

      “The Unbearable Slowness of Hiring”
      BY KARL BRIDGES

60  Currents

65  The Crawford Files

      “Beware What You Wish For: Online Journal Quandaries”
      BY WALT CRAWFORD

66  Internet Librarian

      “The Second Internet and the Next Big Idea”
      BY JOSEPH JANES

68  Technically Speaking

      “To Identify an Online Object, Just DOI It”
      BY DAVID DORMAN

70  Librarian’s Library

      BY CATHLEEN BOURDON

71  Quick Bibs

      “Canadian Fiction”
      BY BILL OTT

72  Datebook

74  This Month

      “85 Years Ago”
      BY WAYNE WIEGAND

75  Career Leads

91  Index to Advertisers

92  Will’s World

      “Six Reasons Why We Are Underpaid”
      BY WILL MANLEY