“We had committed a considerable amount of staff time to the project, but last December it became clear to us that it just wasn’t working,” NPL Deputy Director Susan Strunk told American Libraries. “Since then, we have been in discussions with U.S. Biometrics in resolving contract issues, and this week they agreed to return $22,000 of the amount to us, which we think was equitable.”
Strunk said the multiple layers of security in the library’s database added some complexity to the company’s installation methods, which are tailored for banks and stores. “In a way we were a test site for them as a library, and I think we both learned something in the process,” she added.
Posted May 12, 2006.