Training Programs and Resources

Teaching the public how to find, evaluate and use information effectively in order to obtain essential 21st century skills is a responsibility embraced by today’s libraries. These skills are essential if people are to use government information, programs and services successfully. One of the challenges associated with supporting E-Government services in libraries is developing the staff's skills to support citizens as they access the services. The socioeconomic and educational background of citizens in need of government services varies widely; thus the level of support library staff needs to provide also varies. In some situations, the primary need of citizens is learning how to use the computer to access services. In other situations, citizens need assistance in navigating to the correct website and interpreting the requirements of the service.

In order to support citizen access to E-Government services fully, libraries must consider the challenges associated with providing support for basic computer literacy instruction and locating government information and services. Below are some resources that can assist with both staff and user training.

Links to Computer Literacy Resources

Examples of Public Library Computer Literacy Programs

Government Information Training Opportunities and Resources: