6. Documentation - importance of ease-of-use
Simplify. Simplify. Simplify. “Snapshot Day” succeeded because we made it as easy as possible to participate. No additional training is needed to participate and everything is explained in great detail on our wiki, where all documents can be downloaded easily.
It is imperative that a committee member be appointed to answer all inquiries. People will have questions and they must be addressed quickly and in a positive manner.