Putting the User First

Live Webcast 
June 11, 2014
11 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern

90 minutes

Description: Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy.  User experience is everywhere. It’s reference, it’s your website, it’s every phone call you get, it’s your collections and it is definitely how many comfortable chairs you have and making the most of that prime window seating. But some of us have buildings with hard chairs and no windows, many of us have shrinking budgets, nearly everybody has experience with grumpies, whether a patron, a colleague, or (gulp) ourselves.

The good news is that even small changes can make big headway. Looking to transform your library and your services to be more responsive, effective and user-centered? Interested in revitalizing your own practice? This interactive webcast will give you food for thought by presenting hands-on strategies and practical suggestions you can apply today.

Learning Outcomes:

  • Define user experience design within the context of public services librarianship in order to establish groundwork for UX-based thinking and decision-making in professional practice.
  • Discover concrete strategies for identifying, implementing, and evaluating user-driven changes in order to improve physical and virtual services.
  • Identify resources for inspiration and further study in order to enable participants to continue their own personal UX journey.

Presenter(s): Courtney Greene McDonald, Head, Discovery and Research Services, Indiana University

Technical Requirements: ACRL Webcasts are held in an Elluminate virtual classroom. Speakers or a headset for listening to the presentation are required. You may ask questions through text-based chat or a microphone.  You will be prompted to download a java-based application (Elluminate) before being able to enter the classroom.  Elluminate works on both PC and Macintosh platforms.  The minimum PC requirements are a Pentium II 266 Mhz with 64MB of memory and a sound card. The minimum Mac requirements are a G3 233 Mhz with 64MB of memory when using OS 9.0 - 9.2 or 128MB of memory when using OS X.

Tech Check: If you'd like to perform the Elluminate tech check on your computer, please go to: www.learningtimes.net/techcheckell.html.

Registration fees:
ACRL member: $50
ALA member: $75
Nonmember: $90
Student: $40
Group*: $295

* Webcasts take place in an interactive, online classroom environment with one user/one login. If you select the group rate, one person must register, login, and keyboard during the event. A group registration allows an institution to project the Webcast to participants in the same location.

How to register:

  • Locate the webcast by the date of the event.
  • Select the "Register" link next to the Webcast title on ALA's Online Registration page.
  • You will need to log in with your ALA ID & password. If you do not have an ALA ID & password, you will be asked to create one in order to register.

You will receive your Webcast access information one business day before the live Webcast. Webcasts will be recorded and made available to registrants as an archive, so if you sign up but cannot attend the live event, you will receive the archived webcast recording.

If you have a question about an e-Learning opportunity or need technical assistance, please contact Margot Conahan (mconahan@ala.org).