Stealth Librarianship: Creating Meaningful Connections Through User Experience, Outreach, and Liaising

Live Webcast 
April 23, 2013
11 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern

90 minutes

Description: Relationships are at the heart of providing a satisfactory user experience and delivering library services and programs that match with what our users want and need. Many libraries have traditionally spoken with users only when necessary or when a problem has occurred. Looking at user experience, outreach, and liaison librarianship from the perspective of relationship-building between librarians and faculty, staff, or students allows librarians to provide more targeted and desired services while increasing positive perceptions of libraries.   This live webcast investigates the benefits of relationship-building in a holistic manner. Instead of focusing on one aspect of librarianship, public, technical, and outreach services are examined as different means to the same end: better services through better campus relationships.   

Join three academic librarians specializing in user experience, outreach, and liaison librarianship to discover how they use relationship-building to enhance their work. Learn how user experience research, outreach, and stealth librarianship can be used to create meaningful connections within the campus community. Presenters will examine the benefits of strong personal relationships and how they can improve the visibility and reputation of the library on campus. Additionally, hear how quality relationships can lead to the acquisition of new resources and the evolution of services to better meet users needs. Participants will perform a brief environmental scan, help to create an open access list of outreach activities, and share their own tips for successful stealth librarianship.

Learning Outcomes:

  • Learn to create a practical strategy in order to consciously shape and deliver positive user experience with the library staff in person and online.
  • List specific outreach activities which will engage users in order to build positive relationships between the library and its users.
  • Analyze nontraditional opportunities for engagement in order to prioritize and maximize the impact of time allotted to nontraditional engagement.

Presenter(s): Kiyomi D. Deards, Assistant Professor, University of Nebraska-Lincoln; Erin Dorney, Outreach Librarian, Millersville University; Bohyun Kim, Digital Access Librarian, Florida International University

Target Audience: Librarians who want to improve the overall user experience of the library environment. Librarians who are subject specialist and/or have liaison duties with specific academic departments or schools. Librarians who perform outreach activities to faculty and students. Librarians who manage the library’s social media channels.

Technical Requirements: ACRL Webcasts are held in an Elluminate virtual classroom. You will be prompted to download a java-based application (Elluminate) before being able to enter the classroom.  Elluminate works on both PC and Macintosh platforms.  The minimum PC requirements are a Pentium II 266 Mhz with 64MB of memory and a sound card. The minimum Mac requirements are a G3 233 Mhz with 64MB of memory when using OS 9.0 - 9.2 or 128MB of memory when using OS X.

Speakers or a headset for listening to the presentation are required. It is recommended that you also use a microphone to ask questions/make comments. If you do not have or do not wish to use a microphone, you may ask questions through text-based chat.

If you'd like to perform the Elluminate tech check on your computer, please go to: www.learningtimes.net/techcheckell.html.

Registration fees:
ACRL member: $50
ALA member: $75
 Nonmember: $90
Student: $40
Group*: $295

* Webcasts take place in an interactive, online classroom environment with one user/one login. If you select the group rate, one person must register, login, and keyboard during the event. A group registration allows an institution to project the Webcast to participants in the same location

How to register:  

Register with Credit Card

  • Click on the link above.
  • Scroll down to the month the webcast is being offered and locate the event.
  • Select the "Register" link next to the Webcast title.
  • You will need to log in with your ALA ID & password. If you do not have an ALA ID & password, you will be asked to create one in order to register.

Register by PO

  • Download and complete the PO registration form.
  • Submit the form along with your actual PO to ALA registration (fax or mail; see form for details).
  • You will not be considered registered for the course until both your PO and the registration form have been received and processed by ALA registration.

Class size is limited to 60 participants. You will receive your Webcast access information one business day before the live Webcast. Full refunds will be granted prior to the start of the Webcast. If you have a question about an e-Learning opportunity, please contact Margot Conahan (mconahan@ala.org).

Member rates apply to personal memberships only. Join ACRL today to take advantage of valuable members-only discounts, professional connections, and community. Complete the online membership form, available on the ALA Web site. If you join ALA/ACRL within five days of registering, we will adjust your fee.