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  1. IM and SMS Reference Services for Libraries

      I M and SMS Reference Services for Libraries (THE TECH SET® #19) Amanda Bielskas and Kathleen M. Dreyer Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing tho ...

    HDAVIES - 11/05/2012 - 15:27 - Libraries Transform

  2. Numeric Data Services and Sources for the General Reference Librarian

    Numeric Data Services and Sources for the General Reference Librarian Lynda M. Kellam and contribution by Katharin Peter This guidebook serves as a primer to developing and supporting social science statistical and numerical data sources in the academic l ...

    HDAVIES - 11/05/2012 - 15:29 - Libraries Transform

  3. Reference Through Social Media

      Reference Through Social Media: Developing Standards, Guidelines, and Policies--eCourse Sarah Steiner too often chat, social media, and text-based reference services operate without standards and policies. This eCourse will guide you in writing useful, ...

    HDAVIES - 10/12/2012 - 13:32 - Libraries Transform

  4. Making Sense of Business Reference

    Making Sense of Business Reference: A Guide for Librarians and Research Professionals Celia Ross In times of recession, the library is more critical than ever for those who want to start a business and need to do research, and academic and public librarie ...

    HDAVIES - 09/19/2012 - 11:22 - Libraries Transform