I M and SMS Reference Services for Libraries (THE TECH SET® #19) Amanda Bielskas and Kathleen M. Dreyer Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing tho ...
HDAVIES - 11/05/2012 - 15:27 - Libraries Transform
Reference Through Social Media: Developing Standards, Guidelines, and Policies--eCourse Sarah Steiner too often chat, social media, and text-based reference services operate without standards and policies. This eCourse will guide you in writing useful, ...
HDAVIES - 10/12/2012 - 13:32 - Libraries Transform
Making Sense of Business Reference: A Guide for Librarians and Research Professionals Celia Ross In times of recession, the library is more critical than ever for those who want to start a business and need to do research, and academic and public librarie ...
HDAVIES - 09/19/2012 - 11:22 - Libraries Transform