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  1. IM and SMS Reference Services for Libraries

      I M and SMS Reference Services for Libraries (THE TECH SET® #19) Amanda Bielskas and Kathleen M. Dreyer Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing tho ...

    HDAVIES - 11/05/2012 - 15:27 - Libraries Transform