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  1. IM and SMS Reference Services for Libraries

      I M and SMS Reference Services for Libraries (THE TECH SET® #19) Amanda Bielskas and Kathleen M. Dreyer Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing tho ...

    HDAVIES - 11/05/2012 - 15:27 - Libraries Transform

  2. Reference Through Social Media

      Reference Through Social Media: Developing Standards, Guidelines, and Policies--eCourse Sarah Steiner too often chat, social media, and text-based reference services operate without standards and policies. This eCourse will guide you in writing useful, ...

    HDAVIES - 10/12/2012 - 13:32 - Libraries Transform

  3. Making Sense of Business Reference

    Making Sense of Business Reference: A Guide for Librarians and Research Professionals Celia Ross In times of recession, the library is more critical than ever for those who want to start a business and need to do research, and academic and public librarie ...

    HDAVIES - 09/19/2012 - 11:22 - Libraries Transform