Planning for Difficult Conversations
June 19, 2013
11 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern
Description: How do you know when it's time to have that difficult conversation you've been putting off? How do you start a conversation about something that's hard to talk about? How can you handle differing perceptions and strong emotions productively? Whether you're asking for a raise from your boss, negotiating boundaries with a peer, or giving feedback to a less experienced coworker, a few simple tools can make your conversation easier and more productive. (Note: While the approaches and tools covered may be useful for supervisors in a variety of contexts, the Webcast is not designed to focus specifically on addressing performance problems.)
- Recognize the value of and barriers to engaging in difficult conversations
- Assess personal/situational readiness to determine whether to hold a difficult conversation
- Identify strategies for lowering defensiveness in yourself and others
- Practice "scripting" as a conversational planning tool
Presenter: Melanie Hawks is the Learning and Development Manager at the University of Utah’s J. Willard Marriott Library. She has 20 years of experience as a trainer and facilitator. She leads workshops for higher education professionals throughout North America. Melanie has a master’s in professional communication from Westminster College and has authored the ACRL Active Guides on “Life/Work Balance” and “Influencing without Authority.”
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