For readers of Creating the Customer-Driven Academic Library, here are additional resources which will help you review and plan for an improved student/customer experience at the library.
Social Networking 101 for Academic Librarians . A fillable list of questions to help academic librarians identify what they know and who they know on their campuses.
Links to Innovation . A list of links to some creative approaches to bringing new vigor and excitement to academic libraries.
An Outsider’s View: A Tour of the Public Spaces in the Academic Library . A questionnaire to help librarians look at their libraries as a student or faculty member might.