Resources

Here is a sampling of resources and tools that you may find helpful. Please note that the inclusion of any specific vendor or product in this list does not indicate the authors’ endorsement or recommendation. The intent is to simply make readers aware of potentially helpful and relevant resources.

Chapter 1: General Resources

American Library Association—TechSource
www.techsource.ala.org
A unit of the publishing division of the American Library Association, TechSource publishes Library Technology Reports and Smart Libraries Newsletter (formerly Library Systems Newsletter).

Bill and Melinda Gates Foundation—Global Libraries Program
This foundation began with the mission of connecting libraries to the Internet. Its current challenge is to help public libraries stay connected. The website includes access to Staying Connected, a toolkit designed to help libraries engage local communities in their technology programs and enlist their help in sustaining those programs. The toolkit is available here.

Center for the Study of Rural Librarianship
jupiter.clarion.edu/~csrl/csrlhom.htm
Clarion University’s website devoted to the study and assistance of rural libraries across the United States and the globe.

Library and Information Technology Association
ala.org/ala/lita/litahome.cfm
The information technology branch of the American Library Association. Their site contains information about trends, publications, resources, and services.

NPower
www.npower.org
A national network of independent nonprofit organizations that provides technology assistance to other nonprofits. Their mission is to ensure that all nonprofits can use technology to better serve their communities.

TechBlog
www.libraryjournal.com/blog/670000067-July-2005.html?starting=11  
Library Journal’s TechBlog is a community of library and information professionals who provide information on a variety of technology topics.

WebJunction
webjunction.org 
This is a website with tons of great information. The “Technology Resources” page includes practical tips, tools, and information to help you with computer and Internet issues in your public access computing program. The “Technology Watch List for Small Libraries” is also excellent. This list is updated quarterly and points out the technologies that will bring your library the most bang for the buck.

Note: Refer to your state library’s web page for information on training, new technology, policies, standards, grants and funding, and more. You might also want to take a look at what other state libraries have to offer.

Chapter 2: Assess IT

Belarc
www.belarc.com/free_download.html
A company that develops and licenses Internet-based products geared to the maintenance of personal computers for both organizations and individual consumers. One product, the Belarc Advisor, builds a detailed profile of installed software and hardware and displays the results in your web browser.

CompuMentor
www.compumentor.org
A nonprofit organization specializing in technology assistance for community-based organizations. CompuMentor is also the home of TechSoup.org. This resource offers technology planning, implementation, and support services information and sample worksheets for assessment. CompuMentor is a helpful reference relating to multiple chapters in this book.

Google Analytics
www.google.com/analytics
Tells you everything you want to know about how your visitors found you on the Web and how they interact with your website.

Hennen’s American Public Library Ratings
haplr-index.com/index.html
A state-by-state index of ratings of the nations’ public libraries.

McNamara, Carter. “Basics of Conducting Focus Groups.” Management Assistance Program for Nonprofits. February 16, 1988.
www.mapnp.org/library/evaluatn/focusgrp.htm
Describes the how-tos for preparing, planning, and conducting focus groups.

Northeast Kansas Library System, New Pathways to Planning
skyways.lib.ks.us/pathway

PublicLibraries.com
www.publiclibraries.com
Links to libraries in all fifty states, plus state, academic, and national libraries.

Tame the Web
tametheweb.com
A blog by Michael Stephens.

TechAtlas and TechSurveyor
techatlas.org/tools/features.asp
Managed by NPower, these resources provide assistance with technology assessment and planning exclusively for nonprofit organizations. There are two types of TechAtlas accounts available. A free “basic account” includes basic technology assessment, planning, and inventory tools for nonprofits. An “enhanced account” provides access to technology planning and asset management tools such as online inventorying, help desk tracking, and special assessments on a subscription basis with specialized content to meet your needs.

U.S. Census Bureau—Demographic Profiles
censtats.census.gov/pub/Profiles.shtml
Enter your state and city, town, and so on, and quickly find demographic information about your geographic area.

WebTrends
http://www.webtrends.com
Resource for web analytics, including the ability to sign up for an all-access pass to free product trials, guides, white papers, and events. This resource and its products are very much business oriented, but they still have some interesting information.

Chapter 3: Know IT

Acqweb—Library and Information Science Resources: Software, OPACs, and Library Systems
www.acqweb.org/lis_sys.html
Directory of various software, OPAC, and library system sites. Includes a guide to automated systems, software, hardware, and consulting companies.

American Locker Security Systems
www.americanlocker.com
Provides a locker system as utilized by the Portage County (OH) District Library.

Apple
www.apple.com
Resource for Mac, iPod, and Wi-Fi hardware and software.

Audible.com
www.audible.com
Provider of downloadable spoken audio. Audible.com is Amazon.com’s and the Apple iTunes Music Store’s preeminent provider of spoken word products for downloading or streaming via the Web.

Banerjee, Kyle. “How Much Security Does Your Library Need?” Computers in Libraries 23, no. 5 (May 2003): 12–14, 54–56.
How much should you worry about computer security? This article addresses the answer—it depends on what your library does and who your users are.

Bilal, Dania. Automating Media Centers and Small Libraries: A Microcomputer-Based Approach. 2nd ed. Portsmouth, NH: Libraries Unlimited, 2002.
Hands-on guide for those automating a library. This second edition is expanded and updated to reflect the many recent changes in automation. Includes information on choosing vendors, collection preparation, installation, and online networking, as well as step-by-step checklists and hands-on exercises.

Blogwithoutalibrary.net
www.blogwithoutalibrary.net
A blog about what libraries are doing with blogs, RSS feeds, and other emerging technologies. Includes discussion, helpful links, and a list of blogging libraries.

BookLetters
www.bookletters.com 
An e-service that enables staff to reach out to patrons with e-newsletters and enhanced web services.

CDW Government
www.cdwg.com
A leading provider of technology solutions for government and education. You can create an online account for easy access to hardware and software educational/governmental pricing, easy ordering, and more. Their online Technology Research Center is also quite helpful, providing articles, in-depth reference guides, webinars, and hands-on case studies.

Cisco Systems
www.cisco.com/en/US/products
Provider of network, storage, cabling, and security products.

Cohen, Steven M. Keeping Current: Advanced Internet Strategies to Meet Librarian and Patron Needs. Chicago: American Library Association, 2003.
Keeping up with the ever-growing Web, along with professional resources and information, can be an overwhelming challenge for busy librarians. This book includes software and product evaluation that help librarians do their jobs better, easier, and faster.

Cohn, John M., Ann L. Kelsey, and Keith Michael Fiels. Planning for Integrated Systems and Technologies: A How-to-Do-It Manual for Librarians. New York: Neal-Schuman, 2001.
A practical guide to planning for automation, whether installing a new system or replacing one. Includes information on selection and implementation, preparing RFPs, evaluating vendor proposals to negotiating contracts, testing, and training. While all the content might not be appropriate for your environment, much of it can still be helpful for the smaller library.

Comprise Technologies, Inc.
www.comprisetechnologies.com
Vendor of SAM web-based PC and print management systems.

Computers in Libraries
www.infotoday.com/cilmag/default.shtml
Monthly magazine providing coverage of the news and issues in library information technology and focusing on the practical application of technology. Includes special features such as the annual “Buyer’s Guide” (also available online), which includes supplier information about hardware and software, online databases, and other products and services.

CybraryN
www.cybrarian.com
Provider of public access control and security software, including print cost recovery, PC reservation, remote computer control, desktop security, and more.

e•vanced solutions, Inc.
www.e-vancedsolutions.com
Provides web-based solutions for managing library programs and events, registration, meeting and study room reservation, and summer and year-round reading programs. All products are built specifically for libraries and go beyond others of their kind to engage patrons in library services. Geared to libraries of all sizes and budgets.

EngagedPatrons.org
www.engagedpatrons.org
Provides website services connecting public libraries and their patrons. Free RSS feed hosting, blog hosting, and online events hosting for non–technology oriented libraries.

EnvisionWare
envisionware.com
Provider of PC management solutions, from PC reservation to print management and more.

F-Secure Corporation
www.f-secure.com/virus-info
Resource for security and pest control information, including news, descriptions, tools, and tips.

Freedom Scientific
www.freedomscientific.com
Provides assistive and adaptive technology for individuals who are blind or have impaired vision or learning disabilities.

Gibbons, Susan, Thomas A. Peters, and Robin Bryan. E-Book Functionalities: What Libraries and Their Patrons Want and Expect from Electronic Book Technologies. Chicago: American Library Association, 2003.
In-depth reviews and research related to e-book functionality. Some guidance is offered on e-book RFPs, license agreements, and purchases.

GoPrint
www.goprint.com
A systems integration and management consulting company with strong expertise in networks and printing software solutions.

Infogrip
infogrip.com
Company specializing in providing customers with assistive technology and ergonomic products and training.

Integrated Library System Reports
www.ilsr.com/tech.htm
This resource includes information on technology planning and ILS vendors as well as sample plans, RFPs, white papers, and more. While the information may seem to focus on larger libraries and library systems, it is still helpful for smaller libraries to review while deciding on system requirements and preparing for a library automation project.

Kensington
www.kensington.com
Supplier of a comprehensive line of computer accessories and products, from mice, trackballs, and keyboards to computer security solutions, iPod accessories, desktop and Mac accessories, computer cleaning supplies, and much more.

Lazzaro, Joe. Adaptive Technologies for Learning and Work Environments. 2nd ed. Chicago: American Library Association, 2001.
Discusses the latest advancements in assistive hardware and software, how to implement them, and how to provide vital training and technical support.

The Librarian’s Yellow Pages
www.librariansyellowpages.com
An online and printed, easy-to-use buyer’s guide created by librarians for librarians. It contains thousands of publications, products, and services in listings, and display ads under hundreds of subject headings.

Library Journal —Buyer’s Guide and Automated System Marketplace
www.libraryjournal.com
Available in print via your library’s Library Journal subscription or online. The Buyer’s Guide is a helpful place to get information about all types of vendors. The Marketplace looks more closely at the business climate, company standings, new products, and trends in the ILS marketplace.

The Library Network—Technology Committee
tech.tln.lib.mi.us
The Library Network is a public library cooperative serving sixty-five libraries in southeast Michigan. Its Technology Committee’s website is an excellent source for online resources related to technology, including hardware and software, help guides, operating systems, security, and much more.

Library Technology Guides
www.librarytechnology.org
This website aims to provide comprehensive and objective information related to the field of library automation, whether you are in the process of selecting a library automation system or just want to keep up with developments in the field. Find out about the companies, which automation products libraries are using, ILS trends, and more. You can also get XML updates. This site has no affiliation with any library automation company.

Library Web Chic
librarywebchic.net/wordpress
Resources for librarians who are interested in the application of web design and web technologies in libraries.

Linksys
www.linksys.com
A division of Cisco Systems, a provider of networking hardware and support.

Macworld
www.macworld.com
Website and magazine that provides in-depth reporting, news analysis, help, and how-to advice for Macintosh professionals and savvy Mac users. Subscription information for Macworld magazine is also available here. A great resource for both patrons and staff.

NetLibrary
www.netlibrary.com
A resource for e-books, e-audiobooks, e-journals, subject centers, and collection development resources that help build, manage, and enhance your collection.

Open Source Software
www.opensource.org
A nonprofit corporation dedicated to managing and promoting an open source definition.

OverDrive/Digital Library Reserve, Inc.
www.overdrive.com
Vendor of digital audiobooks, e-books, e-music, and digital video for download.

PC Magazine
www.pcmag.com/
A magazine and online resource that delivers reviews, testing information, and buying information related to computing and Internet products. RSS feeds, free newsletters, and subscription information for PC Magazine are also available on the website. A great resource for both patrons and staff.

PC World
www.pcworld.com
Magazine and online resource full of technology media, research, and company information. PC World magazine is targeted to meet the informational needs of tech-savvy managers and includes monthly reviews and rankings, news, how-to articles, features, and special reports. The website is more appropriate for management-level buyers and users and offers product reviews, pricing information, downloads (freeware and shareware, interactive tools) and free e-newsletters. A great resource for both patrons and staff.

Pharos Systems
www.pharos.com
Company providing a full suite of products that help you manage printing, PC reservations, and more.

Plymouth Rocket, Inc.
www.plymouthrocket.com
A software development company whose mission is to design, develop, and bring to market dynamic web applications that are powerful and easy to use. The company’s signature product, EventKeeper, enables organizations to add and update information on upcoming events using a web-based interface.

Primasoft Organizer Pro
www.primasoft.com/pro_software/library_catalog_software_1.htm
Library catalog software for the smallest of private, public, or corporate libraries.

PUBLIB-L
lists.webjunction.org/publib
An electronic discussion list for issues relating to public librarianship.

Research Buzz
www.researchbuzz.com
This site provides almost daily updates on search engines, new data-managing software, browser technology, and other topics for reference librarians. A weekly newsletter is available, or you’re welcome to subscribe to the RSS feed.

SafeNet Inc.
www.safenet-inc.com
A company providing information technology security.

Smart, Laura. “Making Sense of RFID.” Library Journal’s netConnect (October 15, 2004).
www.libraryjournal.com/article/CA456770.html
Discusses the pros and cons of RFID. Includes a return on investment checklist, helpful lists of questions for colleagues and vendors, and other resources.

Smart Computing—In Plain English
www.smartcomputing.com
Their goal is to provide the most complete coverage of computers and consumer electronics. They offer publications for every computer user from novice to advanced, and for every market from consumer to business. Subscribers to any of their publications enjoy access to all the content they produce.

SourceForge.net
www.sourceforge.net
Has the largest repository of open source code and applications available on the Internet and hosts more open source development products than any other site or network worldwide.

Superpatron
vielmetti.typepad.com/superpatron
Blog for library patrons on the lookout for great ideas from libraries around the world.

Tech Notes
http://www.ala.org/ala/pla/plapubs/technotes/technotes.htm
Short, web-based papers provided by the Public Library Association for public librarians on technologies such as filtering, RFID, virtual reference, wireless, and more.

Telus
www.telus.com/cgi-ebs/jsp/homepage.jsp 
A Canadian telecommunications company providing a full range of communications products and services.

3Com
www.3com.com/index2.html
Company that provides networking and Wi-Fi hardware and support.

Valinor.ca
valinor.ca
This site contains information for librarians and archivists and contains over 2,000 documents and images, most to do with librarianship, archives, and computing.

Veicon Technology, Inc.
www.veicon.com
Provides turnkey public-access solutions that take advantage of the inherent security and reliability of thin client desktops.

VendPrint
www.vendprint.com
Solutions for network printing and document management.

WebFeat
http://www.webfeat.org
Offers a variety of federated search engine products, including WebFeat Express, which is geared toward small to medium-sized libraries looking to maximize e-resources.

Web4Lib
lists.webjunction.org/web4lib
A discussion list for issues related to the creation, management, and support of library-based web servers, services, and applications.

Wilson, Paula. “Library Service without Wires: Connectivity and Content.” Public Libraries 43, no. 6 (November/December 2004): 328–29.
Presents details on the wireless services implemented by many libraries.

Wireless Libraries Blog
wirelesslibraries.blogspot.com
The purpose of this blog is to advance the use of wireless local area networks (WLANs) in libraries.

Note: Many larger companies like Microsoft, Hewlett-Packard, and various ILS vendors have white pages, guides on how to choose a server, and other resources on their websites.

Chapter 4: Plan IT

Cohn, John M., Ann L. Kelsey, and Keith Michael Fiels. Writing and Updating Technology Plans: A Guidebook with Sample Plans. New York: Neal-Schuman, 1999.
Even though this resource is aimed at larger libraries with more detailed instructions, it still provides some helpful information on creating, implementing, updating, evaluating, and using a “detailed” technology plan if that is your need.

Disaster Preparedness Plan for Small Public Libraries
winslo.state.oh.us/services/LPD/dis_biblio.html
Bibliography of helpful resources on disaster planning from the State Library of Ohio.

Goddard, Lisa. “Hardware Renewal Planning.” Feliciter 50, no. 2 (2004): 46–47.
Article discussing the topic of hardware renewal planning.

Hale, Martha, Patti Butcher, and Cindi Hickey. Northeast Kansas Library System. “New Pathways to Planning.” 2003.
skyways.lib.ks.us/pathway
This resource grew out of a series of workshops sponsored by the Northeast Kansas Library System in 1998. It was intended for small and medium Kansas libraries to meet a system requirement for a written library plan, including a vision statement, goals, and objectives, but it is a good basic planning resource for any small or medium-sized public library.

Halstead, Deborah, Richard Jasper, and Felicia Little. Disaster Planning: A How-to-Do-It Manual with Planning Templates on CD-ROM. New York: Neal-Schuman, 2005.
Information on how to develop a clear, logical, and revisable plan before an emergency strikes. The authors take you step-by-step through the basics and then beyond them. The companion CD-ROM is full of tools you can use, including sample disaster plans, a downloadable and customizable template for creating your own disaster plan, links to disaster planning websites, a comprehensive directory of electronic resources and planning aids, and a disaster planning database with links to national agencies.

Libweb
lists.webjunction.org/libweb
A list of libraries that have a presence on the Web. It currently includes over 7,300 web pages from libraries in more than 125 countries and is updated daily. Great for finding other libraries similar to your own.

Matthews, Joseph R. Technology Planning: Preparing and Updating a Library Technology Plan. Portsmouth, NH: Libraries Unlimited, 2004.
Chapters cover the purpose and need for a technology plan, the description of the library in the plan, current challenges facing the library, emerging technologies, current technology, assessment, and evaluation.

Mayo, Diane, and Sandra Nelson. Wired for the Future: Developing Your Library Technology Plan. Chicago: American Library Association, 1999.
Aims to assist public librarians in developing a cogent technology plan.

National Center for Technology Planning
www.nctp.com
A clearinghouse for the exchange of information related to technology planning. This information includes school technology plans available for downloading online; technology planning aids (checklists, brochures, sample planning forms, public relations announcement forms); and electronic monographs on timely, selected topics.

Solinet—Contents of a Disaster Plan
www.solinet.net/preservation/leaflets/leaflets-fs.cfm?leafletpgname=leaflets_templ.cfm?doc_id=116
Provides the content basics behind disaster planning. There is also a downloadable “Disaster Prevention and Protection Checklist” available here.

Stephens, Michael. “Technoplans vs. Technolust.” Library Journal 129, no. 18 (November 1, 2004): 36–37.
Article on technology planning that reminds us that technology is not an end in itself but a tool to help us meet our libraries’ service goals. Includes some very good pointers for creating and implementing technology plans.

Chapter 5: Staff IT

Anderson, Joseph. “Call and Response: Rural Libraries Take on Their Challenges.” March 5, 2004.
webjunction.org/do/DisplayContent?id=1231
Describes how rural libraries are addressing their funding, staffing, and tech support challenges.

Blanchard, Ken, and Sheldon Bowles. High Five! The Magic of Working Together. New York: William Morrow, 2001.
A management book that is easy and fun to read. Discusses why teams are important and what individuals and organizations of every sort can do to build successful ones.

Connecticut State Library—Automation/Technology Librarian Job Descriptions
ct.webjunction.org/do/DisplayContent?id=7397
The Connecticut State Library, in conjunction with WebJunction, has posted several of its job descriptions, including ones for coordinator of library automation, library computer technician, gateway center assistant and manager, head of technology services, and head of systems librarian.

Gaston, Michael K. “Unlocking Potential Staff Development at Deschutes Public Library District.” OLA Quarterly 5, no. 4 (Winter "1999/2000"). data.memberclicks.com/site/ola/olaq_5no4.pdf Talks about how the Deschutes Public Library perceived that the key to library evolution, in this period of rapid change, is staff development.

LibraryConsultants.org
libraryconsultants.org
An online directory for libraries and library consultants. You can even list RFPs here.

Oakland Public Library—Technology Competencies for Library Staff
www.oaklandlibrary.org/techcomp.htm#TECHNOLOGY
Provides a nice overview of what skills this library requires its staff to have, as well as some ideas to get you started with staff assessment at your own library.

Profiler Online Collaborative Tool
www.profilerpro.com/
Staff collaborative and self-assessment tools for educators that allows for the evaluation of knowledge, attitude, and skill based on simple surveys implemented via the Web.

Rochester Regional Library Council—Technology Competencies for Library Staff
rrlc.entrexp.com/orgmain.asp?orgID=23&storyID=202
A listing of various categories and questions to get you thinking about staff competencies. Great for incorporating into a staff self-assessment questionnaire.

Chapter 6: Pay for IT

Anderson, Rick. Buying and Contracting for Resources and Services: A How-to-Do-It Manual. New York: Neal-Schuman, 2004.
A practical guide for librarians and frontline staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers.

E-Rate Central
www.e-ratecentral.com
Specializes in providing consulting, compliance, and forms-processing services to E-rate applicants and service providers. Provides news, bulletins, and special features.

GrantStation
www.grantstation.com
An interactive website that allows grant seekers to identify potential funding sources for their programs or projects and mentors you through the grant-seeking process.

Howden, Norman. Buying and Maintaining Personal Computers: A How-to-Do-It Manual for Librarians. New York: Neal-Schuman, 2000.
Written in language designed for librarians with all levels of expertise, this resource covers purchasing and maintaining computers in both PC and Mac formats for public access and staff use. Hardware and software issues, security, common repair tools, licenses, warranties, inventories, wiring, backup systems, preventive maintenance, costing, staffing, and vendors are discussed.

Institute of Museum and Library Services
www.imls.gov/programs/programs.shtm
Grants for libraries for technology and technology-based information.

OpenRFP
www.openrfi.com/cfm/si_pd.cfm?PID=6
An open marketplace designed to increase the efficiency of the market for library software. OpenRFP is vendor neutral.

Satin, Seymour. “Negotiating: From First Contact to Final Contract.” Searcher 9, no. 6 (June 2001): 50–54.
An article discussing the importance of negotiation skills for information professionals. Includes simple steps and golden rules to help achieve the skills necessary in this area.

TechAtlas Tools
techatlas.org/tools/features.asp#eventtracker
Many nonprofit tools are offered by the TechAtlas Planning Center. Includes budget templates, a Total Cost of Ownership Tracker, and more.

Technology Grant News
www.technologygrantnews.com
Provides information on technology grants, free technology resources, technology partnerships, strategic alliances, and technology advancement.

TechSoup.org
www.techsoup.org
Powered by CompuMentor, TechSoup.org offers nonprofits a one-stop resource for technology needs by providing free information, resources, and support. It also connects nonprofits with donated and discounted technology products.

Universal Service Administrative Company
www.sl.universalservice.org/apply/step2.asp
This organization administers the Universal Service Fund, which provides communities across the country with affordable telecommunication services. Here you will find information on E-rates and technology planning.

Chapter 7: Implement IT

Anderson, Joseph. “The Puss-in-Boots Formula for Success.” March 5, 2004.
webjunction.org/do/DisplayContent?id=1233
Discusses how a children’s classic provided the inspiration for moving the Hennessey (OK) Public Library directly from the 1950s into the new millennium.

Computer Hope
www.computerhope.com
A collection of free services and computer-related information.

D’Aguiar, Kenji. “Securing USB Thumb Drives Using Software Restriction Policies.” January 12, 2005.
webjunction.org/do/DisplayContent?id=8896
Find out how to use software policies to restrict the use of USB thumb drives on public access computers.

“Demonstrating Impact: Strategizing.” January 10, 2004.
webjunction.org/do/DisplayContent?id=1202
Up-front planning will help you put together a potent message about what your library offers the community.

Event Tracker Helpdesk
techatlas.org/tools/features.asp#eventtracker
One of the many nonprofit tools found in the TechAtlas Planning Center. Event Tracker is a basic help desk, allowing nontechnical staff to alert “techie” staff to what needs to be done while allowing technical personnel to track progress and report on what has been completed.

GameFest
www.bngamefest.org/
The Bloomington (IL) Public Library’s GameFest site. Includes information on electronic games in libraries (handouts, presentations, pictures, videos, podcasts, and more).

Jurewicz, Lynn, and Todd Cutler. High Tech, High Touch: Library Customer Service through Technology. Chicago: American Library Association, 2003.
Illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions—based on digital libraries, portals, e-mail notifications, and database interfaces to the Web—to solve everyday public library problems.

Kalamazoo (MI) Public Library
www.kpl.gov/wifi/
Good Wi-Fi marketing, instruction, and tips.

Landsbaum, Mark. Low-Cost Marketing: Savvy Strategies for Maximizing Your Marketing Dollars. Avon, MA: Adams Media, F&W Publications, 2004.
Shows how to create “buzz” through good customer service, strong promotional materials, and smart use of the Internet.

Lavasoft
www.lavasoftusa.com
Company providing tools for protection against data-mining, aggressive advertising, Trojan horses, dialers, malware, browser hijackers, and tracking components.

MajorGeeks.com
www.majorgeeks.com
Informative site with a multitude of files for your computer that tweak, repair, back up, enhance, protect, and more.

McAfee
www.mcafee.com/us
Company that provides tools for computer security and pest control technology. They have a line that specializes in small and medium “business” products and services.

Microsoft Help and Support
support.microsoft.com
Resource for support and troubleshooting of Microsoft products.

Note: Go to your vendor’s website to find similar help, support, and troubleshooting guides such as this one.

Northeast Texas Library System—Continuing Education
www.netls.org/ContinuingEducation/cedefault.htm
A good example of a continuing education program that believes “the results of effective continuing education are informed library employees that provide better services to their patrons.”

Public Library Advocacy: Goals and Tactics
www.oclc.org/advocacy/public.htm
Advocacy resource brought to you by OCLC.

Screenvision Cinema Advertising
www.screenvision.com
Provides cinema marketing solutions on a national and local basis through on-screen sight, sound and motion, cinema spots (still image advertising), cinema slides (in-theater promotional opportunities), and more. A variety of packages are available.

Song, Yuwu. Building Better Web Sites: A How-to-Do-It Manual for Librarians. New York: Neal-Schuman, 2003.
This book provides in-depth information on developing your library’s website. It presents a practical introduction to web design in a library setting, beginning with a nontechnical overview of the various functions that library websites can serve and then presenting a process for planning, designing, and developing them.

SpyBot
www.spybot.info
Resource that provides tools for the detection and removal of spyware.

Symantec
www.symantec.com
Resource for virus, pest, and security information and much more.

University of Texas System
www.utsystem.edu/ogc/IntellectualProperty/cprtindx.htm#top
Contains a range of resources related to copyright in the library. Includes an interactive “Software and Database License Agreement Checklist.”

Wallace, Linda K. Libraries, Mission, and Marketing. Chicago: American Library Association, 2004.
When designed to enliven and inspire staff and customers, the best mission statements energize organizations from restaurants to airlines. This book shows how to utilize mission statements as tools in planning and marketing and provides winning models to help you better communicate why your library is important and how it makes a difference in the community. A book for every library director and administrator.

Web Help for Public Libraries
www.kdla.ky.gov/libsupport/libwebhelp.htm
From the Kentucky Department for Libraries and Archives, this site includes many useful resources, including information on effectively creating a website and incorporating it into your marketing plan.

Website Supporter
www.cgiadmin.com/scripts/ws
A CGI application designed to increase customer support by generating a unique ticket number for each support request and allowing customers to track the support progress.

Note: Customer service–oriented vendors will provide marketing kits or tools to assist their customers, so see your individual vendors for information on how to market their products to your customers. See, for example, Thomson Gale’s "How to Market Your Library" at http://www.gale.com/free_resources/marketing/ , or Evanced Solutions’ “Marketing Tools” at http://www.e-vancedsolutions.com/manuals.html.

Chapter 8: Teach IT

Camden County (NJ) Library System Online Tutorials
www.camden.lib.nj.us/tutorials/tutorials.htm  

Computer Basics Online Tutorials
www.queenslibrary.org/index.aspx?page_nm=computer+basics+tutorials  
Created and maintained by the Queens (NY) Library’s Cyber Center Staff, this resource links to a variety of websites dealing with basic computer tutorials, including interactive training and practice, keyboarding and typing, and computer buying guides, among others.

Computer Tutorials Online
www.npl.org/Pages/InternetResources/SubjectGuides/comptut.html
Resource page developed by the Newark (NJ) Public Library includes links to mousing, Internet, e-mail, MS Word, Excel, Access, and PowerPoint tutorials.

Costley, Enid. “Creating Lesson Plans for Teaching the Public.” March 1, 2004.
webjunction.org/do/DisplayContent?id=1243
Follow the tale of how the Hibbing (MN) Public Library created lesson plans to teach patrons, and access the lessons themselves to teach patrons at your library.

Gordon, Rachel Singer. Teaching the Internet in Libraries. Chicago: American Library Association, 2001.
Practical guide offering a step-by-step plan for creating a formal training program geared toward the needs of your library and its users. Classes range from focused, half-hour tutorials to full-day workshops for library users young and old. Packed with ready-to-use instruction, this helpful book is flexible enough to adapt to libraries of all types and sizes.

Hennepin County (MN) Library Interactive Tutorials
www.hclib.org/pub/training/index.cfm  

Hollands, William. Teaching the Internet to Library Staff and Users. New York: Neal-Schuman, 1999.
A guide to help librarians teach their staffs to be Internet trainers. It includes seven scripted workshops tailored for library users.

NetTrain
listserv.acsu.buffalo.edu/archives/nettrain.html
Electronic discussion list for library technology and training news.

New Horizons Computer Learning Centers
www.newhorizons.com/content
One of many IT training companies providing solutions for small, medium, and large organizations. A variety of training sessions are offered at locations across the United States. Free web seminars are also available, as well as a sign-up for free tips, tricks, and time-saving techniques designed to increase your productivity and expertise with the software applications you use each day—delivered weekly to your e-mail in-box.

Northville District Library—Public Tutorial
tech.tln.lib.mi.us/tutor/welcome.htm
Sample computer tutorials in English and Spanish.

Office of Leadership and Management Services—Training Support Skill Site
www.arl.org/training
Training resources geared at academics but also helpful to public libraries in thinking about and developing effective training events and programs.

Stephens, Michael. “Here Come the Trainers!” Public Libraries 43, no. 4 (July/August 2004): 214.
Article dealing with librarians as trainers. Includes information on training staff as well as the public. Supplemental resources and reference also provided.

———. The Library Internet Trainer’s Toolkit. New York: Neal-Schuman, 2001.
Provides everything you need to successfully teach others how to navigate the world of online information.

———. “Mastering a Public Training Program.” In proceedings of Computers in Libraries 2002 (March 15, 2002).
Information on establishing a public training program. Includes how-to tips, marketing ideas, and resources.

WebJunction—Learning Center
webjunction.org/do/Navigation?category=372
A source for library staff training: online courses, downloadable lessons, training tips, and other tools to enhance your technical and policy knowledge and skills. You can also use Learning Center resources to develop and conduct technology courses for library patrons.

Westlake Porter Public Library—Connect Fast @ Your Library!
www.westlakelibrary.org/connectfast/index.html
Great informational technology page created by the Westlake Porter (OH) Public Library for the public.

Chapter 9: Regulate IT

American Library Association—Policies and Guidelines
www.ala.org/ala/oif/statementspols/otherpolicies/default.cfm
Includes information pertaining to the development of a public library Internet use policy, user behavior and library usage, and more.

Arapahoe Library District
www.arapahoelibraries.org/go2.cfm?pid=489
Examples of an electronic/resources/Internet policy.

Baldwin (MI) Public Library Laptop Instructions
www.baldwinlib.org/nowatyourlib/laptops_borrow.html  

Best Practices in Public Libraries
www.ala.org/ala/pla/resources/bestpractices.htm
Compiled by the Public Library Association’s Electronic Communications Advisory Committee, this page includes a collection of best-practice policy resources.

Bloomfield (MI) Township Public Library Fixed Asset Disposal Policy
www.btpl.org/about/fixedasset.html  

California Preservation Program (CPP) Disaster Plan Template
calpreservation.org/disasters/generic/plan_toc.html  

Connecticut State Library—Policies and Practices
ct.webjunction.org/do/DisplayContent;jsessionid=6E3CDDAD7EF34B50797FA11F5468A8FE?id=7050
Includes a wide range of sample policies from Connecticut public libraries as well as from Indiana, Ohio, Massachusetts, and Wisconsin. Also includes links to sample collections and policy development resources.

DeGroff, Amy Begg. “Howard County Library Wi-Fi Policy.” July 25, 2005.
webjunction.org/do/DisplayContent?id=11059
A friendly and informative handout to help staff support wireless patron computing, from a suburban Maryland library.

Deschutes (OR) Public Library PC Reservation Information
www.dpls.lib.or.us/reserveapc.asp  

Farmington (NM) Public Library’s Policies and Guidelines for the Use of the Library Study and Multimedia Rooms
www.infoway.org/policies/studyroompolicy.asp     

gPhotoShow
www.gphotoshow.com
Software for creating slide shows and screen savers. Good for creating policy screen savers and more for your public computers.

Hussey-Mayfield (IN) Public Library Policies Page
www.zionsville.lib.in.us/plan_policy/policies.html
Take a look at their purchasing policy, among others.

Indiana State Library—Computer Policies
www.statelib.lib.in.us/www/isl/ldo/pol/computer.html
A selected list of Indiana public libraries and policies that can be accessed from the library’s home page. It is not a complete list, as libraries add new information daily to their home pages.

Infopeople Library Security Policies
www.infopeople.org/resources/security/basics/security_policies.html  

Mid-Hudson Library System—Sample Public Library Policies and Development Tips
midhudson.org/department/member_information/library_policies.htm
An informational page for trustees and administrators dealing with policy development.

Milwaukee (WI) Computer Use Policy and Top Ten Computer Courtesies
www.mpl.org/File/computer_usepolicy.htm  

MP3 Player Guidelines
www.kpl.gov/av/digital.aspx#mp3
The Kalamazoo (MI) Public Library’s guidelines for its MP3 player collection.

Nelson, Sandra, and June Garcia. Creating Policies for Results. Chicago: American Library Association, 2003.
Covers governance and organizational structure, policy management, and services relating to customers, circulation, information, and groups. Provides guidelines to assess existing policies, develop new ones, and communicate all changes to improve consistency.

Peoria (AZ) Public Library System Computer Services Policies and Information
www.peoriaaz.com/library/library_computer_lab_rules.asp  

Richey, Cynthia K. “Molding Effective Internet Policies.” Computers in Libraries 22, no. 6 (June 2002): 16.
Available online at http://www.infotoday.com/cilmag/jun02/richey.htm.
After moving into a renovated facility that had fifty new computers, all with Internet access, this library’s staff members realized they would need to reshape their existing general Internet policy. They pulled together examples of other libraries’ guidelines, and from these, along with the existing policy, the staff crafted a well-defined, flexible policy and workshops for staff and the public.

Sauers, Michael. “Don’t Doesn’t Work.” August 20, 2004.
webjunction.org/do/DisplayContent?id=7202
Should Internet access policy really be any different than policies for access to other types of library materials?

———. “A Library Policy for Public Wireless Internet Access.” July 1, 2005.
webjunction.org/do/DisplayContent?id=11033
Looks at how one library has handled policy for public wireless Internet access.

State Library of Louisiana
test.state.lib.la.us/la_dyn_templ.cfm?doc_id=42
Several Louisiana public libraries have made their Internet and electronic resources policies available on the state’s website.

State Library of Ohio—Sample Library Policy Statements
winslo.state.oh.us/publib/policies.html
Sample policies currently being used by Ohio public libraries. Although not a complete listing, these model policies can serve as patterns or examples in developing your own library policies.

Tippecanoe County (IN) Public Library—Staff Computer Use Guidelines
www.tcpl.lib.in.us/admin/scu.htm
Example of the Tippecanoe County Public Library’s staff computer use guidelines.

Walter, Virginia A. “Becoming Digital: Policy Implications for Library Youth Services (Children and the Digital Library).” Library Trends 45, no. 4 (1997): 585–602.
Interesting article that discusses the policy issues surrounding children and digital libraries. The decision to digitize libraries for youth should be based on the ability to provide access to information more easily and the ability to provide better service. Some people object to electronic libraries because of children’s potential exposure to pornography or marketing campaigns.

WebJunction—Policies and Practices
webjunction.org/do/Navigation?category=389
Provides information on a wide variety of policy topics, including how-to articles, best practices, and samples for all aspects of library policy.

Wi-Fi Locator Sites
www.wi-fi.org
www.wififreespot.com
jiwire.com http://anchorfree.com