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Contact: Eileen Hardy
Marketing Specialist
For Immediate Release
April 16, 2004

Joan Stein named Virginia Boucher-OCLC Distinguished

ILL Librarian Award recipient


CHICAGO - Joan Stein, head of access services, Carnegie Mellon University Libraries, Pittsburgh, is the 2004 Virginia Boucher-OCLC Distinguished Interlibrary Loan (ILL) Librarian Award recipient.   The award recognizes and honors a librarian for outstanding professional achievement, leadership and contributions to ILL and document delivery. The Management and Operation of User Services Section (MOUSS) of the Reference and User Services Association (RUSA), a division of the American Library Association (ALA), administer it.


The award is named for Virginia Boucher, professor emeritus at the University of Colorado-Boulder and a former ILL librarian whose significant contributions and leadership enhanced the field of interlibrary loan. The Online Computer Library Center (OCLC) donates the $2,000 award and citation.


"Joan Stein's research in interlibrary loan, resource sharing and, most recently, SERVQUAL research on performance measurement exhibits a commitment to user-centered research and scholarly publication that shares her work with her colleagues," said Karen Oye, committee chair. "She has a sustained record of leadership in local, state and national organizations, whether participating as committee representative, chair or board member."


Oye added, "Stein was instrumental in bringing the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services to the United States. Her commitment, energy and advocacy for users puts research results into practice for many - her resource-sharing team at Carnegie Mellon University, libraries across the country who seek her out as a consultant, researchers at her university, and the interlibrary loan and resource sharing community."


The award will be presented at the RUSA MOUSS Interlibrary Loan Committee Meeting during the ALA Annual Meeting in Orlando, Fla.